Shipping policy

Shipping Policy

We currently ship within the United States. Orders are dispatched from our Annapolis, Maryland location.

Processing time

Orders are packed and handed to the carrier within 1–3 business days. Because every piece is packed individually by hand, orders placed on weekends or public holidays are processed on the next business day.

Transit time and cost

Shipping options and their exact cost are calculated and shown at checkout before you pay, based on the destination and the weight and dimensions of your order. Typical domestic transit is 2–7 business days after dispatch. Transit times are carrier estimates and are not guaranteed.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves us. If tracking has not updated for more than 5 business days, email us and we will chase the carrier on your behalf.

How we pack ceramics

Every piece is wrapped individually, cushioned, and boxed with void fill so that nothing moves inside the carton. Larger vessels and tiles are double-boxed. We would rather over-pack than have a piece arrive broken.

If your order arrives damaged

Please keep the packaging and photograph both the piece and the outer box, then contact info@ezovia.us within 7 days of delivery. We will send a replacement or issue a full refund at no cost to you. See our Refund Policy for details.

Incorrect addresses and failed deliveries

Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, or because it went unclaimed, we will refund the item value but not the original or return shipping cost. We are happy to re-ship once the correct address is confirmed and postage is paid.

Local pickup

If you would like to collect an order from our Annapolis store instead of having it shipped, email us before ordering and we will arrange it.

Contact

EZO GROUP LLC (trading as Ezovia)
234 Main St, Annapolis, MD 21401, United States
info@ezovia.us